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Frequently Asked Questions (FAQ)

Registering with GOSH Fashions and My Account

Q: How can I register with GOSH Fashions?

You can become a part of GOSH Fashions family in one simple step. You need to click on "Sign In or Register" option on the top right corner of our website and provide us with some of your basic information.

Q: From where can I log in to My Account?

On our home page at the top right corner you will see the option of "Sign In or Register". Click on it and you will be directed to the "Log In / Register" page.

Q: From the My Account section, where can I check my order status?

After login in to your account, on the left side of the page you can see the option of "History and details of my orders". Click on it and you will see the list of orders you have made with us. You can then click to the specific order and see its status.

Q: I am unable to log in to My Account. Please help.

It may be that you have forgotten your password. Please click on "Forgotten Password" link to retrieve your password. Password will be sent out to your registered email address. Even then if you face the same problem, please take a screen shot of the error message and send it across to care@goshfashions.co.uk. We will look into the issue and revert back to you as soon as possible.

Q: How will I know whether I am registered with you or not?

We will send you automated email confirming that you are registered with us along with your Login ID and Password.

Q: What do I do if I have forgotten my password or my password does not work?

If you have forgotten your password or it does not work for some reason, the first step we recommend is to try the Forgot Password link to generate a new password. If this new password doesn't work, please contact GOSH Fashions Customer Care.

Placing an Order

Q: Do I need to type my address every time I order?

For registered users we offer the facility to retrieve saved addresses. For all new customers, we send the login password to the email address provided at the time of registration. Once you have ordered with us, your shipping address is saved in your My Account section. While placing any subsequent order, simply enter your email and password to use this saved address. You can also login to the My Account section to manage your saved addresses.

Q: How do I place an order?

You may follow the following steps to place an order:
  • 1) Select the desirable product (as fabric only or as customizable)
  • 2) Add the item to Shopping bag
  • 3) Click Proceed to checkout option
  • 4) Login with your account details or register
  • 5) Enter the shipping address and select a payment mode to proceed with the payment.
  • 6) Click Place order and complete the payment.
  • 7) On successful order placement the Order ID will be generated and will be sent to your registered email address.

Q: I am unable to download your item pages. Every time I try to open this item, a pop up box appears. Please help!

There might be some problem with your system cookies. We request you to please delete stored cookies from your system and try again. It should sort out the problem.

Q: Will I receive the exact blouse as the model is wearing?

There are few items on the website on which the blouse worn by the model is for photography purpose. Hence, we provide matching blouse for those items which may differ from the one model is wearing.

Q: I have placed my order. When will I receive it?

The time to ship of all the items is mentioned on the website. Additional 5-7 days are required for customization and 5-7 days from the date of shipment.

Q: How will my order be delivered to me?

We at GOSH Fashions, we deliver orders through reputed courier companies like DHL, UPS, FedEx, BlueDart.

Q: How will I know if order is placed successfully?

Once your order is successfully placed you will receive a confirmation email from us. You can also login to the My Account section and check the status of your order.

Q: Do you take orders over phone?

We do take orders over phone. Payment Method for orders over the phone will only be through Bank Account transfer. If you wish to progress with your order over the phone, our Customer Care will guide you through the order process and our Bank Account detail. The order will be confirmed on receipt of Payment through Bank Transfer only. We will sent you an invoice once payment is received and order is confirmed.

Q: I am placing an order to gift someone. Will she receive the price tags and invoice?

We will try not to attach the invoice but generally because of the prevalent regulations we send the invoice along with the product. Please call Customer Care to discuss further.

Q: Do you allow exchanges?

Yes, we do allow exchanges although Terms and Conditions apply. For further details on this please check our Returns Policy.

Q: Can I add an item after I have placed my order?

Request you to place a fresh order for the item you choose to purchase.

Q: How do I check the current status of my orders?

Checking your order status is very easy. You need to log in to the My Account section and click the Orders tab. The order, and item, status will be available there.

Q: I can see items in 1 day time to ship. Does that mean that I will get my item in 1 day?

The product will be dispatched within 1 bussiness day of placing the order. An additional 5-7 days are required to deliver the product at your doorstep. Also, if you opt for stitching then it will take 5-7 days extra for customization.

Q: In My Account I can see all the items with different status, what does it mean?

This indicates that the item is in process in our workshop and will be shipped soon.

Q: How will I know when my order is shipped?

You will receive an auto-generated email from us with details of the item which has been shipped along with the tracking details. You can also track your order here.

Q: Why was my order partially shipped?

This can happen as different items have different processing time. Items which get ready first are shipped to you separately.

Q: Can I receive my order early even if the time to ship is 21 days?

For priority requests, we can try for it. But we cannot assure that we can make the delivery as per your request. Sometimes the product takes their due time in processing. If you have any time constraints then you can always opt for Ready to Ship products on our website or speak to Customer Care for priority shipping. This may incurr additional shipping cost.

Q: Can I remove stitching after my order has been placed?

Yes, we can certainly remove the stitching or customization request from your order. As long as the order has not moved to the "Processing" stage.

Q: Why is my order showing the status as "Awaiting Confirmation"?

The status indicates that there is a confirmation required from you for the item. You will receive an email from our customer service team with the list of all details required from you.

Q: I want a part of my order to be shipped in two different locations. Is it possible?

Due to differences in Shipping Costs, we cannot ship items from one order to two shipping addresses. IF you need delivery at two locations, we request you to place two orders.

Q: Will the out of stock item be available again?

Once an item is out of stock there is no certainty to provide that item in future. You can check the similar items available on the website.

Q: How can I place order of an item in multiple quantities?

All you need to do is provide us the item code and the required number through an email so that we can check and inform you about the availability.

Q: Do I need to register to shop?

Yes, you do have to be a registered user of GOSH Fashions to shop with us. Being a registered user helps with faster checkouts and personalized recommendations. Keeping the many benefits of registration in mind, we have made registration very simple.

Q: Price of my ordered item has gone down / is now on sale after placing the order?

For all items we offer the best value to our customers. In this case, it might happen due to various factors like high demand of the item or low cost of the raw material.

Product Discounts and Discount Coupon

Q: Do you provide any discount, other websites provides a lot of discounts?

We offer our products at a very reasonable price and we are not in practice of offering discount on regular items. Our mission is to give our customers fresh fashion at genuine prices. We assure you that it will be hard to find such a huge range of items and varieties under one roof with so many offerings like Flexible Payment Option and Customization Flexibility. We would also like to introduce our Sale section. You may find items ranging from 10% to 30% discount. You may check our Sale Section items link for sale. If you want to purchase our items in a bulk then kindly let us know the item codes and the exact quantity so that we can check and advise you accordingly.

Q: I want to use two discount codes at a time. Can I?

Only one discount code can be used at a time to place an order. We will update you if there are any changes in future.

Q: I have a £3 off coupon with me, how can I use it in my current order for which I have already made the payment?

The £3 discount code will remain valid, you can always use the same on your future purchase with us.

Q: Can I use discount codes even if the item I am buying is on sale?

Yes.

Q: When I use a discount code on the site, I am shown a discount code is invalid message.

All discount codes are subject to expiry. We request you to email us the code so that we can check the same from our side, and update you on it.

Q: Items are beautiful but the price is quite high. Can I get a discount please?

We offer all our products at a nominal price keeping the quality standards in mind. However, we do offer various promotions from time to time and also have a separate sale section for items with discount. Please contact Customer Care to find if we can provide any discount on your chosen product(s).

Measurements and Customization

Q: Can I get sleeves for the item which has a sleeveless image on the website?

For all the items, we generally provide sleeves upto 4-5 inches on special request of the customers. But, it is encouraged to check the possibility of the sleeves before placing the order for such items.

Q: I have already placed my order but forgot to click to the customize option. What do I do now?

Please speak to Customer Care immediately to add stitching option.

Q: I wish to make some changes in the submitted measurements for my order. How do I do that?

Measurement can be changed till the time the item is not sent for stitching and the updated measurement attributes must be communicated to our customer service team on priority.

Q: I had ordered a pre-stitched sari. However the petticoat was also stitched with the sari. I wanted the sari to be stitched and not the petticoat.

In a pre-stitched sari, the sari is stitched with the petticoat. If you wish to have the sari stitched separately then you need to mail us about it after placing the order.

Q: Do you provide margin on customizable items?

2 Inch loosening will be available in all items stitched on custom measurements provided there is enough fabric material for that specific design.

Q: Can I submit my measurement later?

Yes, of course you can submit your measurements later. However to ensure that your order is processed at the earliest, we urge you to submit your measurements with the order.

Q: What are the customization charges?

Customization charges are divided in two parts one part is with "Standard Measurement" and second part is with "Custom Measurement" for custom measurements. Additional stitching cost will be added to the product cost on the product detail page, once you choose stitching option.

Q: Can I buy Saree with unstitched blouse?

Yes, you can go for unstitched blouse by not selecting any options under Stitching. You can however select other Custom Tailoring Options if you wish to.

Payments & Security

Q: I have made the payments but its showing as "Authorization Fail". How do I proceed further?

Your payment may have failed due to some technical error while performing the transactions. We would suggest you to try a different Card for payment or contact your respective bank.

Q: I have been charged twice from my account?

This may have happened due to some technical error while performing the transactions. Write back to us with your payment details with an option of whether you want Refund or Gift Coupon to shop at GOSH Fashions.

Q: I have tried to make the payment number of times but I am receiving an error message and unable to complete it. Why?

If your payment is not completed successfully through the Gateway used, please try to make it using another Gateway by deleting the cookies from your system. However, if the issue persists please send us the error message which you are getting while trying to complete the payment and we will forward to the concern department for further assistance.

Q: What are the different modes of payment that I can opt?

We accept payments through:
  • 1) Credit Cards: Visa/Master Card/Discover.
  • 2) Debit Cards.
  • 3) Payment using your PayPal account or using PayPal Payment Gateway to pay by your Debit/Credit Cards.
  • 4) Bank Transfer.
  • 5) Voucher Code from GOSH Fashions.
For more details, please check Payment Options.

Q: Can I pay for my order partially?

Partial payment is not applicable. To complete your order you need to make a full payment.

Q: Is it safe to give my credit card details over the internet?

We do not seek any credit card information from our customers through e-mails, phone calls or in any other way. Also, we suggest you to please do not share it with anyone. However, for the interest of those customers who are making online payment, we are using special credit card security technology called SSL (Secure Sockets Layer). This encrypts your credit card number so that it cannot be read as the information travels over the Internet. All your credit card details which you fill online for making payment on our website directly goes to the issuer bank. For more details, please check Credit Card.

Q: Will my credit card number be kept confidential?

Your credit card or any other bank details do not come to us but to the credit card company directly for the payment approval directed by Gateway Interface. Hence, your bank details stay confidential.

Q: What about the privacy of the customer information?

GOSH Fashions is using latest data encryption technology to ensure that your account information is not available to outside resources. Also we never authorize our customer's information to any third party. We consider that the privacy of our customer is extremely important to us. We are in the business of serving you and not selling the information of the customers. Your name, address and other information's are collected only to attend your order.

Q: During the payment process why my credit card been rejected?

This may happen due to the following reasons:

  • 1) Incorrect details of Credit Card.
  • 2) Credit Card declined from Credit Card Company/Bank.
  • 3) Crossed Excess Credit limit available on your Credit Card.
  • 4) Credit Card Company does not allow Overseas transactions.
  • 5) Mismatch of Shipping & Billing address.

For further assistance, please contact your respective bank.

Q: Which credit and debit card do you accept?

In case of Credit Card payment, we accept Visa/Master Card/Discover cards. For debit card payment, please check with your bank if they facilitate with overseas payment.

Q: Can I change my payment option in the Order placed?

You can change the mode of payment only before it has been made. Once payment completed and approved by us, it cannot be changed.

Q: I do not have a PayPal account. Can I still transfer money to your PayPal account?

No, you cannot transfer money if you do not have PayPal account. But you can use your credit card to transfer money in our PayPal account.

Q: My total order amount is showing in GBP, but I want to make the payment in a different currency?

GBP is the standard currency used on our website. You will be able to view the price in your currency by checnging the available currency on top left corner of any page.

Q: Do you accept payments via PayPal?

Yes.

Q: I do not have a PayPal Account. How do I make the payment?

In case, you do not have a PayPal Account, you can transfer your funds through credit card or Debit card. You can also make the payment via Net banking.

Q: Do you guys accept Wire transfer?

Yes, we do accept payment via Wire Transfer. For more details, please check Payment Options.

Q: Why do I see a slight change in the prices of the items in my cart?

A slight change in price may occur due to currency fluctuation. It always reflects the most recent price with the displayed products on the website.

Q: In which currency will I be charged?

It makes no difference from which country you are buying our products, you will be charged in your local currency - the GBP equivalent amount for your order (on the basis of present conversion rate of your respective bank).

Q: I do not want to provide my Credit Card Information due to Security Purpose. Please provide me other option.

In such case, you can make the payment through Wire Transfer. Please get in touch with our Customer Care Team to understand the process. For more details, please check Payment Options.

Q: What is PayPal ID?

PayPal ID is the Email ID by which you are registered with PayPal while opening an account to transferring and receiving of money.

Q: Do I need to register with PayPal in order to make payment through it?

No, it is not compulsory to register in PayPal. You can use PayPal as a Guest User. Guest user is being used by credit/debit card holder who wants to use the PayPal gateway just as a service provider.

Q: Can I make payment through Western Union Money transfer?

We do not accept any payment through Western Union Money Transfer. You may make the payment by using your credit/Debit card (support online shopping) or Bank Transfer.

Q: What are Cross Border Fees or International Transaction Fees?

An international Transaction fee is not charged by us. The same is charged by the respective bank of your credit or debit card. Cross border or International transaction fees are actually charged by your bank. Many times the bank will even try to hide the fee or not claim responsibility for charging it until they are pressed. We receive many inquiries from our customers because they think they are being overcharged. This is a very difficult issue but the answer is that customers must contact their bank for additional information on these fees.

Order Modification and Cancellation

Q: I want to cancel the order as I found the same at another website at a lower price?

Variation in price depends on multiple factors. Please mail us the item specific link of the site where you have found the item in lesser price so that we can assist you accordingly.

Q: I want to add a new item in the current order?

Please place a fresh order for the item you wish to purchase.

Q: Can I cancel my order?

It will be difficult for us to cancel your order if the same has already been dispatched or undergone customizations. However we request you to email us at care@goshfashions.co.uk with a reason of cancellation, we will check the status of your order from our end and assist you accordingly.

Shipping

Q: I want to change the shipping address of the order as I am relocating to a different location.

You can surely change the Shipping Address till the item is not shipped. Please contact our Customer Care for the required amendment.

Q: Do you ship items globally?

Yes, we ship the orders to every corner of the world. We have partnered with reputed shipping firms to offer our customers the best service.

Q: How do I track my order?

Before an order is shipped, you can login to the My Account section and view the Order Details to review its status. Once an order is shipped, we email the courier company's name and order tracking number to you. You can visit the courier company's website to track your order.

Q: I should have received my order by now but I haven't. What do I do?

If you have the tracking information reference number and name of the courier partner), please visit the courier partner's site and check for your order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, please contact our Customer Care with order number and we will be happy to assist you.

Q: I am going out of town. Can you expedite my order delivery?

We try our best to meet the requirements of our customers. If you require expedited delivery, you can raise a request for it with our Customer Care team and we will try our best to meet it. However, we cannot guarantee that it can be expedited. If you require your garments on priority, we request you to see our exquisite range of Ready to Ship items.

Q: What is billing address?

The address where you receive your card statement details is called Billing Address.

Q: What is shipping address?

The address where your orders are delivered is called the Shipping Address.

Q: Can Billing Address and Shipping Address be different?

Yes, you can give different addresses according to your convenience.

Q: How safe is my order during transit?

We operate with all the renowned logistics companies such as DHL, UPS and FedEx. The delivery of your items is completely secure.

Q: What is the Ready to Ship option?

Ready to Ship are those items that we can ship within 1 business day of receiving your order without Stitching. View the complete selection of Ready to Ship items.

Custom Duty

Q: What do you mean by Custom Duty charges?

Custom Duty charges are a tax levied on import of goods by the custom authorities of your respective country to raise revenue. Mainly, custom duty is levied on the value of goods or upon the weight, dimensions or some other criteria of the item. These vary from country to country, and even from item to item.

Q: Why do we have to pay Custom Duty charges?

This is not applicable to United Kingdom and India Customers. Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country rules and regulations. Charges such as Custom or Import Duties, VAT, Local Sales Tax, Clearance charges are not in our, or any seller's, control, but are determined by your local government.

Q: Can you send my gift order without an invoice, a lower amount, or an item not for sale tag?

No, that will not be possible. It is against international Custom Law. As a responsible marchant, we pride ourselves in complying with the many rules and regulations that govern international shopping.

Q: I was not charged a Custom Duty on my previous orders, then why now?

We have no control over these charges and cannot predict where they will occur. Every time when an item crosses an international border from one country to another it is subject to these charges by the importing country rules and regulations. The charges may vary according to the rules of different countries depending on item, item value, quantity, end use, materials or methods used to make the item, discretion and work load of the duty officer etc. If you are in any doubt, you are encouraged to check with your country custom office.

Q: How much Custom Duty will I be charged?

There are different rates of duty for different goods imported from certain countries in terms of bilateral or other agreement with such countries which are called preferential rate of duties the duty may be percentage of the value of the goods or at specified rate. The rate of customs duty applicable will be as provided in Customs Act, subject to exemption notifications, if any, applicable.

Q: I have paid the shipping charges then why am I being asked to pay more?

Shipping cost is something which you have paid us to ship the item to you. All GOSH Fashions products are shipped on CIF (Cost Insurance Freight) prepaid basis. If the courier delivery person tries to collect shipping charges from you please do not pay and contact us. But VAT/custom taxes and import duties must be paid directly by the buyer to the courier agency. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.

Q: Why am I being informed about the Custom Duty charges now?

We have a list of countries where these charges may occur and we always send an automated email to all our customers once the order is placed informing them about the charges so that they will be aware of these charges at the time of receiving the delivery.

Q: I have returned the item back to you and want a full refund. I had paid for the custom duty as well so will you refund that amount to me?

In such cases, we request you to please email at care@goshfashions.co.uk. We will assist you further.

Customer Achievements

Q: What is Customer Achievements

With this customer affiliate program you can collect achievements and change them for valuable voucher codes, like percentage discounts, amount discounts and also free shipping. Please create own account or log in to get first achievements!

Q: How can I collect my Voucher Codes?

Log in to your account, go to My Achievements, click on the enabled "Voucher" button, collect your Voucher Code and use it in your next purchase the Checkout page.


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